01. Step One
On receipt of an enquiry, the MyLife Welcome Team will talk with you to understand your requirements a little more before passing over to the Clinical Nurse Specialist.
02. Step Two
The Clinical Nurse Specialist will contact you next, this is to arrange a meet and greet, as well as an initial assessment. The assessment includes creating your personal care plan, so that we fully understand what type of care is needed, and what skill sets will be required of your Health Care Assistant.
03. Step Three
We have a pool of trained and qualified Health Care Assistants ready to support, should your needs be urgent or temporary.
04. Step Four
Otherwise, we will often advertise specifically for your needs. We actively encourage clients to be part of the recruitment process of choosing a team of fully trained Health Care Assistants and Registered Nurses to support your health care plan.
05. Step Five
Health Care Assistants are trained on all aspects of care, they are trained in the classroom as well as the client’s home. The Health Care Assistant is then signed off by a Clinical Nurse Specialist as competent, and will receive on-going clinical supervision.
06. Step Six
Your personal care plan will start as soon as everything is in place.
07. Step Seven
Monthly reviews of your personalised care plan will take place, and these are completed by the Clinical Nurse Specialist.
08. Step Eight
You will also receive weekly communications from the Care Manager of the nearest MyLife branch and the Clinical Nurse Specialist.