High-Quality Care at Home Services
Operating in the heart of London, Edinburgh and Kent, the MyLife Homecare team offer high-quality private home care services. We are friendly and caring and are dedicated to providing the best private home care and support service to clients, as well as offering support to families, ensuring everyone is a part of the care package. We take pride in our service and aim to ensure that all our clients and their families are happy to recommend us to the most important people in their lives.
Our Mission
To provide safe and effective person-centered care of the highest quality whilst respecting the dignity and diversity of our service users, their families, and our colleagues.
Our vision
To be the main provider of care for both private and commissioned care at home services.
The Three C's
The Three C’s are the blueprint for delivery of our vision and mission statement.
Our Promise to Deliver the Three C’s
Care with compassion
Caring defines us and our work and providing care to people in their own homes is the core business of all of our services. People receiving care expect it to be not only be right for them, but safe, effective and person centered underpinned by robust governance arrangements. Compassion underpins how care should be given. Compassion is founded through relationships based on empathy, respect, and dignity. We expect everyone to have the courage to do the right thing for both the people we care for and one another, speaking up when they have concerns without fear of punitive action.
Competence
Competence means colleagues in all roles having the appropriate care, administrative and technical knowledge to develop the expertise to plan, organise and deliver effective care based on appropriate best practice and evidence. Central to establishing competence is ensuring all colleagues receive appropriate training and development through a robust learning and development framework. All colleagues must have the courage develop their levels of competence by embracing innovative new ways of working to push the boundaries of what we can achieve.
Culture
Culture is about the way we do things and work together and is founded on a principal that means we do not look to unfairly apportion blame when things go wrong, rather learn from mistakes and incidents, only holding people to account when they have deliberately chosen to act in a way that leads to harm or damage. Central to establishing our culture is communication, which is central to successful caring relationships and to effective team working. Listening to people is as important as what we have to say.
Our partners
